Medical Triage for Non-Clinical Staff

Medical Triage and Customer Service for Medical Administrators is a newly developed short course addressing the industry recognised need for training in Front Desk Medical Triage and advanced patient service skills for the Australian Medical Office.

Participants attend a 2.5  hour intensive workshop which covers the delivery of patient-centred care, front desk triage, managing difficult patients, building a customer service value culture,  forming emergency action plans and more.

The workshop can be taken as an Accredited Unit of Competency (as part of Cert III Business Administration (Medical)) – or as a stand alone workshop with a Certificate of Attendance.     Medical Clinics or Units can enquire about Corporate pricing for delivery on site at your practice.

 

Bundle the Workshop with Australian Red Cross CPR

Wesley Institute partner with the Australian Red Cross to also deliver a CPR Unit as a bundle inclusion in this workshop.  Students have the choice of complete the CPR or just attend the Workshop.    The Accredited version of this workshop requires assessment work to be completed on Wesley’s online portal.


Meeting Industry Needs

This course represents an important innovative initiative to the Australian Health Care Industry and is recommended for students and all staff working in a medical setting.   The courseware addresses RACGP Standard 3.2 criterion 3.2.3.

Now available in all states.    This popular Workshop can also be delivered to Corporates and Medical Clinics Australia wide.


Course Debrief

  • Achieving excellence in patient-centred care services
  • Communication skills and the importance of Empathy in the clinical environment
  • Building a customer service value culture
  • Collaborating with patients
  • Recognise the symptoms of heart attack and stroke and action plan accordingly
  • Front Desk Triage for non-clinical staff working closely with the clinical team
  • National Heart Foundation endorsed online programme
  • Scheduling care utilising RACGP endorsed POPGUN methodology
  • Emergency action plans
  • Become a front desk super star


Accredited Units  (if Assessments are completed online) or Certificate of Completion – Medical Triage and Customer Service for Non-Clinical Staff

 

BSBCUS301         Deliver and monitor a service to customers (medical)
HLTAID001           Perform cardiopulmonary resuscitation


Delivery

Face to face and assessments completed online for Accredited Version.  This course is usually held on a Thursday evening from 6.30 pm – 8.45 pm (except Gold Coast Saturday pm sessions)


Price

$169 or $228.50 with Australian Red Cross CPR ticket.  Corporate pricing on application.   Wesley students may be eligible for a loyalty discount for this workshop.   Please enquire.


Enquire Here

Schedules and Enrolments

 

Book Now

Name Date Time Location Cost
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 1 February 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 1 February 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 1 February 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 1 March 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 1 March 2018 06:30 pm - 08:45 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 1 March 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 3 March 2018 12:30 pm - 03:00 pm EIM Training Gold Coast $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 8 March 2018 06:30 pm - 08:45 pm University of Qld, St Lucia $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 8 March 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE 17 March 2018 01:00 pm - 03:30 pm Caboolture Tafe $169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA 22 March 2018 06:30 pm - 08:45 pm St Andrews Hospital, Toowoomba $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 26 April 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 3 May 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 3 May 2018 06:30 pm - 08:45 pm University of Qld, St Lucia $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 3 May 2018 06:30 pm - 08:45 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 3 May 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 12 May 2018 12:30 pm - 03:00 pm EIM Training Gold Coast $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 7 June 2018 06:30 pm - 08:45 pm University of Qld, St Lucia $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 7 June 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 14 June 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 14 June 2018 06:30 pm - 08:45 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 14 June 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA 21 June 2018 06:30 pm - 08:45 pm St Andrews Hospital, Toowoomba $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 30 June 2018 12:30 pm - 03:00 pm EIM Training Gold Coast $169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE 30 June 2018 01:00 pm - 03:30 pm Caboolture Tafe $169.00
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 26 July 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 26 July 2018 06:30 pm - 08:45 pm University of Qld, St Lucia $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 26 July 2018 06:30 pm - 08:45 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 26 July 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 26 July 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 18 August 2018 12:30 pm - 03:00 pm EIM Training Gold Coast $169.00
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 6 September 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 6 September 2018 06:30 pm - 08:45 pm University of Qld, St Lucia $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 6 September 2018 06:30 pm - 08:45 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 6 September 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 6 September 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 29 September 2018 12:30 pm - 03:00 pm EIM Training Gold Coast $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 11 October 2018 06:30 pm - 08:45 pm University of Qld, St Lucia $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 11 October 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 18 October 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 18 October 2018 06:30 pm - 08:45 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 18 October 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA 8 November 2018 06:30 pm - 08:45 pm St Andrews Hospital, Toowoomba $169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE 10 November 2018 01:00 pm - 03:30 pm Caboolture Tafe $169.00
Medical Triage and Customer Service for Non-Clinical Staff - MELBOURNE 15 November 2018 06:30 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - WESTMEAD 22 November 2018 06:30 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 22 November 2018 06:30 pm - 08:45 pm University of Qld, St Lucia $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 22 November 2018 06:30 pm - 08:45 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - PERTH 22 November 2018 06:30 pm - 08:45 pm SJOG Subiaco, Perth $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 24 November 2018 12:30 pm - 03:00 pm EIM Training Gold Coast $169.00

 


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