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Medical Triage for Non-Clinical Staff

Medical Triage and Customer Service for Medical Administrators is a newly developed short course addressing the industry recognised need for training in Front Desk Medical Triage and advanced patient service skills for the Australian Medical Office.

Participants attend a 2.5-3  hour intensive workshop which covers the delivery of patient-centred care, front desk triage, managing difficult patients, building a customer service value culture,  forming emergency action plans and more.

The workshop can be taken as an Accredited Unit of Competency (as part of Cert III Business Administration (Medical)) – or as a stand alone workshop with a Certificate of Attendance.     Medical Clinics or Units can enquire about Corporate pricing for delivery on site at your practice.

 

Bundle the Workshop with Australian Red Cross CPR – The Choice is yours!

Wesley Institute partner with the Australian Red Cross to also deliver a CPR Unit as a bundle inclusion in this workshop.  Students have the choice of complete the CPR or just attend the Workshop.    The Accredited version of this workshop requires assessment work to be completed on Wesley’s online portal.


Meeting Industry Needs

This course represents an important innovative initiative to the Australian Health Care Industry and is recommended for students and all staff working in a medical setting.   The courseware addresses RACGP Standard 3.2 criterion 3.2.3.

Now available in all states.    This popular Workshop can also be delivered to Corporates and Medical Clinics Australia wide.


Course Debrief

  • Achieving excellence in patient-centred care services
  • Communication skills and the importance of Empathy in the clinical environment
  • Building a customer service value culture
  • Collaborating with patients
  • Recognise the symptoms of heart attack and stroke and action plan accordingly
  • Front Desk Triage for non-clinical staff working closely with the clinical team
  • National Heart Foundation learning plan
  • Scheduling care utilising RACGP endorsed POPGUN methodology
  • Emergency action plans
  • Become a front desk super star


Accredited Units  (if Assessments are completed online) or Certificate of Completion – Medical Triage and Customer Service for Non-Clinical Staff

 

BSBCUS301         Deliver and monitor a service to customers (medical)
HLTAID001           Perform cardiopulmonary resuscitation


Delivery

Face to face and assessments completed online for Accredited Version.  This course is usually held on a Thursday evening from 6.30 pm – 8.45 pm or Week 5 – ‘Elective Week‘ as an extension of the Wesley Short Course Programme.


Price

$169 or $228.50 with Australian Red Cross CPR ticket.  Corporate pricing on application.   Wesley students may be eligible for a loyalty discount for this workshop.   Please enquire.

ELECTIVE WEEK 5

If you are participating in ELECTIVE WEEK 5 – please use PROMOCODE TRIAGELOYALTY for a generous 30% student discount – Offer open up to Week 2 of Short Course.    Gain value from your Wesley short course with this outstanding workshop.


Enquire Here

Schedules and Enrolments

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NameDateTimeLocationCost
Medical Triage and Customer Service for Non-Clinical Staff - Geraldton16 May 201903:00 pm - 05:00 pmGeraldton Universities Centre$169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOWNSVILLE16 May 201903:30 pm - 05:30 pmJames Cook University$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE25 May 201909:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast25 May 201909:30 am - 12:00 pmGold Coast University Hospital, South Port$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria25 May 201909:30 am - 12:30 pmRoyal Melbourne Hospital$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Hobart30 May 201903:00 pm - 05:30 pmThe Old Woolstore$169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales1 June 201909:30 am - 12:30 pmThe Children's Hospital, Westmead$169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE1 June 201909:30 am - 12:30 pmW&C Hospital, Adelaide$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia8 June 201909:30 am - 12:30 pmSJOG, Murdoch$169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE15 June 201909:30 am - 12:30 pmCaboolture Tafe$169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA15 June 201909:30 am - 12:30 pm7Springs Training Centre, Toowoomba$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria22 June 201909:30 am - 12:30 pmDeakin University Waterfront Campus, Geelong$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE6 July 201909:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast6 July 201909:30 am - 12:30 pmGold Coast University Hospital, South Port$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Geraldton6 July 201903:00 pm - 05:30 pmBUNBURY$169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE13 July 201909:30 am - 12:30 pmW&C Hospital, Adelaide$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia13 July 201909:30 am - 12:30 pmSJOG, Murdoch$169.00
Medical Triage and Customer Service for Non-Clinical Staff - CAIRNS25 July 201903:30 pm - 05:30 pmJames Cook University$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE17 August 201909:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDESaturday 17 August 201909:30 am - 12:30 pmMawson Lakes Centre, 2-8 Main Street, Mawson Lakes$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria17 August 201909:30 am - 12:30 pmRoyal Melbourne Hospital$169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales31 August 201909:30 am - 12:30 pmThe Children's Hospital, Westmead$169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE14 September 201909:30 am - 12:30 pmCaboolture Tafe$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria14 September 201909:30 am - 12:30 pmDeakin University Waterfront Campus, Geelong$169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE21 September 201909:30 am - 12:30 pmW&C Hospital, Adelaide$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia21 September 201909:30 am - 12:30 pmSJOG, Murdoch$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANESaturday 28 September 201909:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria10 October 201906:45 pm - 08:45 pmRoyal Melbourne Hospital$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast2 November 201909:30 am - 12:30 pmGold Coast University Hospital, South Port$169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales9 November 201909:30 am - 12:30 pmThe Children's Hospital, Westmead$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE9 November 201909:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE9 November 201909:30 am - 12:30 pmMawson Lakes Centre, Mawson Lakes$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria21 November 201909:30 am - 12:30 pmRoyal Melbourne Hospital$169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE16 November 201909:30 am - 12:30 pmCaboolture Tafe$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia16 November 201909:30 am - 12:30 pmSJOG, Murdoch$169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA23 November 201909:30 am - 12:30 pm7Springs Training Centre, Toowoomba$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria23 November 201909:30 am - 12:30 pmDeakin University Waterfront Campus, Geelong$169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales12 December 201906:45 pm - 08:45 pmThe Children's Hospital, Westmead$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE14 December 201909:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE14 December 201909:30 am - 12:30 pmW&C Hospital, Adelaide$169.00

 


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