fbpx

Medical Triage for Non-Clinical Staff

Medical Triage and Customer Service for Medical Administrators is a newly developed short course addressing the industry recognised need for training in Front Desk Medical Triage and advanced patient service skills for the Australian Medical Office.

Participants attend a 2.5-3  hour intensive workshop which covers the delivery of patient-centred care, front desk triage, managing difficult patients, building a customer service value culture,  forming emergency action plans and more.

The workshop can be taken as an Accredited Unit of Competency (as part of Cert III Business Administration (Medical)) – or as a stand alone workshop with a Certificate of Attendance.     Medical Clinics or Units can enquire about Corporate pricing for delivery on site at your practice.

 

Bundle the Workshop with Australian Red Cross CPR – The Choice is yours!

Wesley Institute partner with the Australian Red Cross to also deliver a CPR Unit as a bundle inclusion in this workshop.  Students have the choice of complete the CPR or just attend the Workshop.    The Accredited version of this workshop requires assessment work to be completed on Wesley’s online portal.


Meeting Industry Needs

This course represents an important innovative initiative to the Australian Health Care Industry and is recommended for students and all staff working in a medical setting.   The courseware addresses RACGP Standard 3.2 criterion 3.2.3.

Now available in all states.    This popular Workshop can also be delivered to Corporates and Medical Clinics Australia wide.


Course Debrief

  • Achieving excellence in patient-centred care services
  • Communication skills and the importance of Empathy in the clinical environment
  • Building a customer service value culture
  • Collaborating with patients
  • Recognise the symptoms of heart attack and stroke and action plan accordingly
  • Front Desk Triage for non-clinical staff working closely with the clinical team
  • National Heart Foundation learning plan
  • Scheduling care utilising RACGP endorsed POPGUN methodology
  • Emergency action plans
  • Become a front desk super star


Accredited Units  (if Assessments are completed online) or Certificate of Completion – Medical Triage and Customer Service for Non-Clinical Staff

 

BSBCUS301         Deliver and monitor a service to customers (medical)
HLTAID001           Perform cardiopulmonary resuscitation


Delivery

Face to face and assessments completed online for Accredited Version.  This course is usually held on a Thursday evening from 6.30 pm – 8.45 pm or Week 5 – ‘Elective Week‘ as an extension of the Wesley Short Course Programme.


Price

$169 or $228.50 with Australian Red Cross CPR ticket.  Corporate pricing on application.   Wesley students may be eligible for a loyalty discount for this workshop.   Please enquire.

ELECTIVE WEEK 5

If you are participating in ELECTIVE WEEK 5 – please use PROMOCODE TRIAGELOYALTY for a generous 30% student discount – Offer open up to Week 2 of Short Course.    Gain value from your Wesley short course with this outstanding workshop.


Enquire Here

Schedules and Enrolments

Book Now

Name Date Time Location Cost
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 23 February 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 23 February 2019 09:30 am - 12:30 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia 23 February 2019 09:30 am - 12:30 pm SJOG, Murdoch $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 9 March 2019 09:30 am - 12:30 pm Gold Coast University Hospital, South Port $169.00
Medical Triage and Customer Service for Non-Clinical Staff - VICTORIA 16 March 2019 09:30 am - 12:30 pm Deakin University Waterfront Campus, Geelong $169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales 21 March 2019 06:45 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE 23 March 2019 09:30 am - 12:30 pm Caboolture Tafe $169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA 30 March 2019 09:30 am - 12:30 pm 7Springs Training Centre, Toowoomba $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 6 April 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 6 April 2019 09:30 am - 12:30 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia 6 April 2019 09:30 am - 12:30 pm SJOG, Murdoch $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 24 April 2019 06:45 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 25 May 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 25 May 2019 09:30 am - 12:00 pm Gold Coast University Hospital, South Port $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 25 May 2019 09:30 am - 12:30 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales 1 June 2019 09:30 am - 12:30 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 1 June 2019 09:30 am - 12:30 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia 1 June 2019 09:30 am - 12:30 pm SJOG, Murdoch $169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE 15 June 2019 09:30 am - 12:30 pm Caboolture Tafe $169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA 15 June 2019 09:30 am - 12:30 pm 7Springs Training Centre, Toowoomba $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 22 June 2019 09:30 am - 12:30 pm Deakin University Waterfront Campus, Geelong $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 6 July 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 6 July 2019 09:30 am - 12:30 pm Gold Coast University Hospital, South Port $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 13 July 2019 09:30 am - 12:30 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia 13 July 2019 09:30 am - 12:30 pm SJOG, Murdoch $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 17 August 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE Saturday 17 August 2019 09:30 am - 12:30 pm Mawson Lakes Centre, 2-8 Main Street, Mawson Lakes $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 17 August 2019 09:30 am - 12:30 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales 31 August 2019 09:30 am - 12:30 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE 14 September 2019 09:30 am - 12:30 pm Caboolture Tafe $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 14 September 2019 09:30 am - 12:30 pm Deakin University Waterfront Campus, Geelong $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 21 September 2019 09:30 am - 12:30 pm W&C Hospital, Adelaide $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia 21 September 2019 09:30 am - 12:30 pm SJOG, Murdoch $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE Saturday 28 September 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 10 October 2019 06:45 pm - 08:45 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast 2 November 2019 09:30 am - 12:30 pm Gold Coast University Hospital, South Port $169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales 9 November 2019 09:30 am - 12:30 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 9 November 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 9 November 2019 09:30 am - 12:30 pm Mawson Lakes Centre, Mawson Lakes $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 21 November 2019 09:30 am - 12:30 pm Royal Melbourne Hospital $169.00
Medical Triage and Customer Service for Non-Clinical Staff - CABOOLTURE 16 November 2019 09:30 am - 12:30 pm Caboolture Tafe $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Western Australia 16 November 2019 09:30 am - 12:30 pm SJOG, Murdoch $169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA 23 November 2019 09:30 am - 12:30 pm 7Springs Training Centre, Toowoomba $169.00
Medical Triage and Customer Service for Non-Clinical Staff - Victoria 23 November 2019 09:30 am - 12:30 pm Deakin University Waterfront Campus, Geelong $169.00
Medical Triage and Customer Service for Non-Clinical Staff - New South Wales 12 December 2019 06:45 pm - 08:45 pm The Children's Hospital, Westmead $169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE 14 December 2019 09:30 am - 12:30 pm The Wesley Research Institute, Brisbane $169.00
Medical Triage and Customer Service for Non-Clinical Staff - ADELAIDE 14 December 2019 09:30 am - 12:30 pm W&C Hospital, Adelaide $169.00

 


ENQUIRE NOW