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Medical Triage for Non-Clinical Staff

Medical Triage and Customer Service for Medical Administrators is a newly developed short course addressing the industry recognised need for training in Front Desk Medical Triage and advanced patient service skills for the Australian Medical Office.

Participants attend a 2.5-3  hour intensive workshop which covers the delivery of patient-centred care, front desk triage, managing difficult patients, building a customer service value culture,  forming emergency action plans and more.

The workshop can be taken as an Accredited Unit of Competency (as part of Cert III Business Administration (Medical)) – or as a stand alone workshop with a Certificate of Attendance.     Medical Clinics or Units can enquire about Corporate pricing for delivery on site at your practice.

 

Bundle the Workshop with Australian Red Cross CPR – The Choice is yours!

Wesley Institute partner with the Australian Red Cross to also deliver a CPR Unit as a bundle inclusion in this workshop.  Students have the choice of complete the CPR or just attend the Workshop.    The Accredited version of this workshop requires assessment work to be completed on Wesley’s online portal.


Meeting Industry Needs

This course represents an important innovative initiative to the Australian Health Care Industry and is recommended for students and all staff working in a medical setting.   The courseware addresses RACGP Standard 3.2 criterion 3.2.3.

Now available in all states.    This popular Workshop can also be delivered to Corporates and Medical Clinics Australia wide.


Course Debrief

  • Achieving excellence in patient-centred care services
  • Communication skills and the importance of Empathy in the clinical environment
  • Building a customer service value culture
  • Collaborating with patients
  • Recognise the symptoms of heart attack and stroke and action plan accordingly
  • Front Desk Triage for non-clinical staff working closely with the clinical team
  • National Heart Foundation learning plan
  • Scheduling care utilising RACGP endorsed POPGUN methodology
  • Emergency action plans
  • Become a front desk super star


Accredited Units  (if Assessments are completed online) or Certificate of Completion – Medical Triage and Customer Service for Non-Clinical Staff

 

BSBCUS301         Deliver and monitor a service to customers (medical)
HLTAID001           Perform cardiopulmonary resuscitation


Delivery

Face to face and assessments completed online for Accredited Version.  This course is usually held on a Thursday evening from 6.30 pm – 8.45 pm or Week 5 – ‘Elective Week‘ as an extension of the Wesley Short Course Programme.


Price

$169 or $228.50 with Australian Red Cross CPR ticket.  Corporate pricing on application.   Wesley students may be eligible for a loyalty discount for this workshop.   Please enquire.

ELECTIVE WEEK 5

If you are participating in ELECTIVE WEEK 5 – please use PROMOCODE TRIAGELOYALTY for a generous 30% student discount – Offer open up to Week 2 of Short Course.    Gain value from your Wesley short course with this outstanding workshop.


Enquire Here

Schedules and Enrolments

Book Now

NameDateTimeLocationCost
Online - Medical Triage and Customer Service for Non-Clinical StaffSaturday 18 April 202010:00 am - 01:00 pmONLINE ZOOM MEETING$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Rockhampton24 April 202003:00 pm - 05:30 pmQuest Rockhampton$169.00
Online - Medical Triage and Customer Service for Non-Clinical Staff16 May 202010:00 am - 01:00 pmONLINE ZOOM MEETING$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE30 May 202009:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast30 May 202009:30 am - 12:30 pmGold Coast University Hospital, South Port$169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA13 June 202009:30 am - 12:30 pm7Springs Training Centre, Toowoomba$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast25 June 202009:30 am - 12:30 pmGold Coast University Hospital, South Port$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE4 July 202009:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE15 August 202009:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast29 August 202009:30 am - 12:30 pmGold Coast University Hospital, South Port$169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA5 September 202009:30 am - 12:30 pm7Springs Training Centre, Toowoomba$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE26 September 202009:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast30 October 202009:30 am - 12:30 pmGold Coast University Hospital, South Port$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE7 November 202009:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - TOOWOOMBA21 November 202009:30 am - 12:30 pm7Springs Training Centre, Toowoomba$169.00
Medical Triage and Customer Service for Non-Clinical Staff - BRISBANE12 December 202009:30 am - 12:30 pmThe Wesley Research Institute, Brisbane$169.00
Medical Triage and Customer Service for Non-Clinical Staff - Gold Coast12 December 202009:30 am - 12:30 pmGold Coast University Hospital, South Port$169.00

 


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